1. Who we are
Chatgo AI (we, us, our) is an AI chat widget service based in New Zealand. We provide businesses with an AI receptionist that visitors can interact with on their website.If you have any questions about this privacy policy or your personal information, you can contact us at:Email: [email protected]2. What personal information we collect
We collect personal information from you when you use our website or services. This may include:- Contact details – your name, email address, phone number, and business name.
- Account information – your login details, service preferences, and any information you provide through our customer intake form.
- Payment information – we use a third-party provider to process payments; we do not store your full card details.
- Technical information – your IP address, browser type, and device information collected automatically through cookies and analytics tools.
- Communications – any messages or enquiries you send to us, including via email or our website contact forms.3. How we collect your personal information
We collect personal information in the following ways:- Directly from you – when you fill in our website forms, contact us by email, or sign up for our service.
- Automatically – through cookies and similar tracking technologies when you visit our website.
- From third parties – such as payment processors or analytics providers (e.g. Stripe, Google Analytics).4. Why we collect your personal information (and how we use it)
We use your personal information to:- Provide, operate, and maintain our AI chat widget service.
- Process payments and manage your account.
- Respond to your enquiries and provide customer support.
- Improve our website, services, and user experience.
- Send you service updates, technical notices, and relevant business communications (where permitted).
- Comply with legal obligations.5. Who we share your personal information with
We may share your personal information with third parties only where necessary for our business operations. These may include:- Payment processors (e.g. Stripe) – to process transactions securely.
- IT and cloud service providers – for hosting, data storage, and analytics.
- Professional advisers – such as accountants, insurers, or legal advisors.We do not sell your personal information to third parties.Where we share personal information with service providers, we require them to protect your information and use it only for the purposes we have specified.6. Overseas disclosure
Some of the third-party services we use may store or process your personal information outside New Zealand (for example, in Australia or the United States). When we transfer your personal information overseas, we take reasonable steps to ensure it is protected and handled in accordance with New Zealand’s Privacy Act 2020.7. How we store and secure your personal information
We take reasonable steps to protect your personal information from loss, unauthorised access, disclosure, or misuse. This includes:- Using reputable cloud providers with strong security measures.
- Limiting access to personal information to authorised personnel only.
- Using encryption where appropriate.While we take these steps, no method of transmission over the internet or electronic storage is completely secure. You provide your information at your own risk.8. How long we keep your personal information
We keep your personal information only for as long as necessary for the purposes we collected it, or as required by law. When we no longer need it, we take reasonable steps to securely delete or de-identify it.9. Your rights
Under the Privacy Act 2020, you have the right to:- Request access to the personal information we hold about you.
- Request correction of your personal information if it is inaccurate or incomplete.
- Make a complaint if you believe your privacy has been breached.You can exercise these rights by contacting us at: [email protected]If you are not satisfied with our response, you may raise your concern with the Office of the Privacy Commissioner (www.privacy.org.nz).10. Cookies and tracking
We use cookies and similar tracking technologies to analyse website traffic, improve your browsing experience, and understand how visitors interact with our site. You can control cookies through your browser settings.11. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check this page periodically for updates.12. Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:Email: [email protected]Last updated: April 2026